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RETURN POLICY AND CONDITIONS FOR REFUNDS AND EXCHANGES | CURVEEZ
We want everyone to enjoy the best Curveez experience possible.
Not satisfied with your purchase? No problem.
We offer easy 60 day hassle-free returns and exchanges.
STEP 1: Find your order number. ( check your E-mail ).
STEP 2: Open a new return request for exchanging your items or for getting a refund by clicking in HERE
The portal will guide you in every step giving you a return label and instructions as a final step for you to follow.
STEP 3: Tape the shipping label to the outside of your package and drop it off at your local post office.
International customers: International orders are not applicable for returning processes.
After we receive your returned item and process your request, it may take 5 to 7 business days before the refund appears on your account statement (depending on payment method).
The original cost of the returned items will be credited back to the card used during the transaction.
If it is an exchange, we’ll send your new order via standard shipping.
We only refund the cost of the product, not the original shipping and handling fees.
To receive a full refund or exchange, returned products must be:
1. In perfect condition. (not damaged) Unworn, unwashed, free of stains and pet hair.2. Inside original packaging, with merchandise tags attached.
Note:
Exchanges are not available to international customers.
We are not responsible for any orders returned without a shipping label provided by us.
We only accept Curveez items purchased from www.curveez.com
You can exchange or return any* item that is:
1. In perfect condition. (not damaged) Unworn, unwashed, free of stains and pet hair.2. Inside original packaging, with merchandise tags attached3. With a manufacturer defect
* Exceptions:
You can't return:
Items used, worn, washed, damaged.
Panties and face masks (unless there is a manufacturing defect) for hygienic reasons.
Free gifts and promotional items with retail value.
Items marked final sale.
US Customers: 100% free returns and exchanges.
We refund you the price you paid for the product.
Original shipping and handling fees are non-refundable.
International orders are not applicable for returning processes.